{"id":515,"date":"2020-10-06T14:07:33","date_gmt":"2020-10-06T13:07:33","guid":{"rendered":"https:\/\/www.optronic.ch\/?page_id=515"},"modified":"2022-02-23T12:02:02","modified_gmt":"2022-02-23T11:02:02","slug":"hints","status":"publish","type":"page","link":"https:\/\/www.optronic.ch\/en\/support\/hints\/","title":{"rendered":"Support &#8211; Important Hints for Support Requests"},"content":{"rendered":"<h1>Important Hints for Support Requests<\/h1>\n\t<p>Each device manufactured by OPTRONIC AG is labeled with a type plate and a control label. Additionally, depending on the device type, a type tape exists. Type plate, control label and type tape are located on the back side or a side wall of the device.<\/p>\n<p>OPTRONIC parts are equipped with a control label and a serial number tape.<\/p>\n<h5>\n\t\tIf you have a request, please name device or part name, item numer, and serial number!\n\t<\/h5>\n<h6>\n\t\tType Plate\n\t<\/h6>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.optronic.ch\/wp-content\/uploads\/2020\/10\/type.jpg\" alt=\"type\" itemprop=\"image\" height=\"107\" width=\"200\" title=\"type\" onerror=\"this.style.display='none'\"  \/>\n\t<b>35303:<br \/>\n<\/b>Serial number of the device\n<b>E3450:<br \/>\n<\/b>Application-specific device name\n<h6>\n\t\tType Tape\n\t<\/h6>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.optronic.ch\/wp-content\/uploads\/2022\/02\/serial_device.jpg\" alt=\"serial_device\" itemprop=\"image\" height=\"21\" width=\"200\" title=\"serial_device\" onerror=\"this.style.display='none'\"  \/>\n\t<b>E3450:<br \/>\n<\/b>Application-specific device name\n<b>35303:<br \/>\n<\/b>Serial number of the device\n<h6>\n\t\tControl Label\n\t<\/h6>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.optronic.ch\/wp-content\/uploads\/2022\/02\/control-1.jpg\" alt=\"control\" itemprop=\"image\" height=\"92\" width=\"410\" title=\"control\" onerror=\"this.style.display='none'\"  \/>\n\t<b>737.153.02:<br \/>\n<\/b>Part number of the device or component\n<b>-1.10\/33 or -1\/10-80:<br \/>\n<\/b>OPTRONIC internal inspection code\n<h6>\n\t\tSerial Number Tape\n\t<\/h6>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.optronic.ch\/wp-content\/uploads\/2022\/02\/serial_part.jpg\" alt=\"serial_part\" itemprop=\"image\" height=\"23\" width=\"200\" title=\"serial_part\" onerror=\"this.style.display='none'\"  \/>\n\t<b>SN2081310\/1<\/b><b>:<br \/>\n<\/b>Serial number of the component\n\t<p>The application specific device name and the device serial number are printed on the type plate and the type tape. The information serves for exact indentification of the device. OPTRONIC AG keeps a journal for each control unit, that holds information about occured problems and all work done.<\/p>\n<p>Item number and OPTRONIC internal inspection code are printed on the control label.<\/p>","protected":false},"excerpt":{"rendered":"<p>Wichtige Hinweise f\u00fcr Supportanfragen Jedes von OPTRONIC AG hergestellte Ger\u00e4t ist mit einem Typenschild und einem Kontrollschild versehen. Zus\u00e4tzlich ist abh\u00e4ngig vom Ger\u00e4tetyp ein Typenkleber vorhanden. Die Schilder und der Typenkleber befinden sich auf der R\u00fcckseite oder einer Seitenwand des Ger\u00e4tes. OPTRONIC-Baugruppen sind mit einem Kontrollschild und einem Seriennummernkleber ausgestattet. Bitte nennen Sie bei Anfragen&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":31,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-515","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.optronic.ch\/en\/wp-json\/wp\/v2\/pages\/515","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.optronic.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.optronic.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.optronic.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.optronic.ch\/en\/wp-json\/wp\/v2\/comments?post=515"}],"version-history":[{"count":20,"href":"https:\/\/www.optronic.ch\/en\/wp-json\/wp\/v2\/pages\/515\/revisions"}],"predecessor-version":[{"id":956,"href":"https:\/\/www.optronic.ch\/en\/wp-json\/wp\/v2\/pages\/515\/revisions\/956"}],"up":[{"embeddable":true,"href":"https:\/\/www.optronic.ch\/en\/wp-json\/wp\/v2\/pages\/31"}],"wp:attachment":[{"href":"https:\/\/www.optronic.ch\/en\/wp-json\/wp\/v2\/media?parent=515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}